Refund Policy

Last Updated: August 10, 2026

Scope

Digital Swarm sells downloadable digital products. If a paid item is materially defective, corrupted, unavailable after a verified payment, or materially different from its buyer-facing description, you may request a review within 30 days of purchase.

When a refund may be approved

• The delivered file cannot be opened or the private delivery link cannot be restored.
• The delivered asset materially differs from the product scope shown at the time of purchase.
• A reproducible critical defect prevents the core advertised use and Digital Swarm cannot provide a reasonable remedy.
• You were charged for an order that Cashfree or Digital Swarm records as duplicated or otherwise erroneous.

What is not an automatic refund reason

Because a digital asset can be copied after delivery, a change of mind, failure to read the listed requirements, or deciding not to use the product does not automatically qualify for a refund. This does not limit any rights that cannot legally be excluded under applicable consumer law.

How to request review

Email support@digitalswarm.in with your order ID, purchase email, product name, and a concise description of the problem. Include screenshots or error details when relevant.

Decision and payment reversal

We review the order, payment record, delivery record, and reported issue before approving a refund. If approved, the reversal is submitted through the applicable payment channel. Bank or gateway processing time is controlled by the payment provider and is not represented as instantaneous.